NOTE: Only after payment is made and cleared will the item be sent out. Immediate payment is preferred. However I am happy to allow up to 3 days for payment of your carts contents.
PayPal is the easiest, fastest and safest method of payment. During the checkout process you will see a link to the PayPal site where you can submit your payment immediately. You don't need a PayPal account to use PayPal if you use your credit card. Please be sure that your Etsy and PayPal addresses match, as that’s the address used for shipping.
Afterpay is available. Please contact me when ready for checkout.
Your files will be available to download once payment is confirmed.
By purchasing this item you are agreeing to my shop policies.
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 business days or 10-30 business days, depending on country and delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of HoneybirdCrochet.com.
INSURANCE is offered, please contact me prior to purchase with your address and I will quote you the extra cost. I am not responsible for loss or damage of an item in the post, if not insured at purchasers cost
SHIPPING If tracking is used, details will be emailed to you upon the item being sent off. Please note some countries/areas may be delayed due to customs examinations.
All items will be packed for safe delivery to your door.
I may reuse shipping materials on smaller items whenever possible, this includes boxes etc. to reduce your shipping costs and lessen my impact on the environment.
All customs and tax costs to your country are paid by the purchaser. I will always wrap and package items professionally and double check all addresses for domestic and international transport.
IMPORTANT NOTE: All items are sent overseas using registered Australia Post which requires a signature at delivery end. I will always check addresses for domestic and international transport. International buyers must provide an address that can be validated and be a registered user on PayPal with the same confirmed address. I do not post to P.O. Boxes because purchase will need to signed on delivery.
MY ORDER IS LATER THAN EXPECTED
If your order hasn’t reached you within 14-30 business days, the best first step is to contact your local post office in case they are holding the package for you.
If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to checkout your item, and your local post office was not able to help, please convo me and I’ll see what I can do. When contacting me, please let me know your full correct delivery address so I can help you as soon as possible.
Customs policies vary widely from country to country. If you are unsure of your country's import policies, please check with them before ordering. I will not be held responsible or liable for any problems that result at your local customs office.
You may also be subject to import duties and taxes which are levied once the package reaches your country. If customs duties are assessed, these are in addition to your purchase cost and must be paid directly by you. I will not be held liable for any customs duties or taxes that arise from your local customs office.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
HoneybirdCrochet.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Refunds and Exchanges
• Returns are not accepted for change of mind.
• I am not responsible for loss or damage of item in the post, if it has not been insured at purchasers cost. I will always wrap and package items professionally and double check all addresses for domestic and international transport.
RETURNS & REFUNDS
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full (less forward and return packaging, handling and delivery costs). Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Honeybird Crochet.
Postage information is a general price. For more detailed pricing please convo me an I will let you know exact postage prices.